Section 1 Questions 1–10
Gresham Garage — a phone call about a car service
Questions 1–5
Complete the form below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
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Gresham Garage
New Job Details
New Job Details
Customer's Name: 1 Clae
Address: 18 Green Lane, Cranford
Postcode: CR8 2
Telephone: Home: Not given Work: Not given Cell: 07538 3 983
Bill Payment Method: 4
Work Details: Problem with the 5
Questions 6–9
Complete the summary below. Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Work on Mr. Clarke's Toyota
Mr. Clarke left the car at the garage and so he got a taxi to take him home. The last service was approximately (6) months ago, so he booked a service at the garage. He mustn't forget the car (7) when he goes to pick up the car. Mr. Clarke or his wife can pick the car up on (8) 26th. The service costs (9) pounds (including all the work the car needs) plus parts. The garage will ring Mr. Clarke if they need permission for any unexpected or expensive work.
Mr. Clarke left the car at the garage and so he got a taxi to take him home. The last service was approximately (6) months ago, so he booked a service at the garage. He mustn't forget the car (7) when he goes to pick up the car. Mr. Clarke or his wife can pick the car up on (8) 26th. The service costs (9) pounds (including all the work the car needs) plus parts. The garage will ring Mr. Clarke if they need permission for any unexpected or expensive work.
Question 10
Choose the correct letter, A, B or C.
10. How did Mr. Clarke initially find out about Gresham garage?
Section 2 Questions 11–20
A recorded information talk for new patients at Eastleigh Hospital
Questions 11–15
Answer the questions below. Write NO MORE THAN THREE WORDS for each answer.
11Who is the principal audience for the hospital information talk?
12Which document will give the telephone number of an inpatient's ward?
13For what reason are scheduled beds not sometimes available?
14How are pre-admissions assessments usually conducted?
15What should inpatients give to the nurses after arriving at the hospital?
Questions 16–17
Choose the correct letter, A, B or C.
16. All people staying overnight at the hospital must
17. Computers are permitted in the hospital, but
Questions 18–20
Label the plan below. Write NO MORE THAN THREE WORDS for each answer.
18Arrow pointing to: "To: MRI, X-ray and the ___"
19Oval shape at the top of the diagram
20Hexagon shape in the middle of the diagram